Shipping policy

This Shipping Policy governs all shipping, processing, and delivery services for orders placed on our website. By completing a purchase, you acknowledge and agree to all shipping terms outlined below.

1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays will be processed on the next available business day.

All products are carefully inspected and packaged prior to shipment. Minor processing delays may occur during peak seasons, inventory restocks, or system maintenance periods, for which we assume no liability.

2. Shipping Coverage & Exclusions

We offer shipping service to the contiguous United States only.

We do NOT ship to: Alaska, Hawaii, Puerto Rico, PO Boxes, and APO/FPO military addresses. International shipping is currently unavailable.

3. Delivery Timeframe

Standard domestic shipping takes 3–7 business days after processing and shipment.

All delivery times are estimated and not guaranteed. Delays may result from carrier backlogs, weather conditions, or public holidays. We are not responsible for carrier-related shipping delays.

4. Shipping Fees & Promotions

Shipping costs are calculated at checkout based on item size, weight, and delivery location. Customers are responsible for all shipping fees unless a valid free shipping promotion applies to their order.

We reserve the right to adjust shipping rates and free shipping eligibility thresholds at any time without prior notice.

5. Order Tracking

Once your order ships, a confirmation email with your tracking number and tracking link will be sent to your registered email address.

Please allow 24–48 hours for tracking information to update and display accurate logistics status.

6. Lost or Damaged Shipments

If your package is lost, damaged, or has missing items upon arrival, please contact our support team within 7 business days of delivery or confirmed loss with supporting photos, videos, and tracking details.

After verification, we will assist with carrier claims and provide a full refund, partial refund, or product replacement based on the actual situation.

7. Undeliverable Packages

Packages returned to our warehouse due to incorrect customer address, failed delivery attempts, unclaimed status, or customer refusal of delivery will incur return and reshipping fees. These fees will be deducted from your final refund amount.

8. Address Modifications

Delivery address changes are only permitted for unshipped orders. Once an order has been dispatched, no address modifications can be made. Please verify your shipping information carefully before checkout.

9. Policy Revisions

We reserve the right to update or revise this Shipping Policy at any time. Changes take effect immediately upon publication on our website. Continued use of our site and placement of orders constitute acceptance of the updated policy.