Return & Refund Policy

Last Updated: September 2026

Thank you for shopping with our store. This Return & Refund Policy applies to all home decor, furniture, and household items purchased on our website. By placing an order, you agree to the policy below.

1. Return Eligibility & Time Window

We accept eligible return requests within 30 calendar days from the date of delivery. All return items must be unused, unwashed, undamaged, and returned in the original packaging with all tags, accessories, and parts intact. Items that show signs of wear, installation damage, stains, missing parts, or modified condition will not be eligible for refund or exchange.

2. Non-Returnable Items

For hygiene, safety, and custom order reasons, the following items are final sale and cannot be returned or exchanged:

• Customized, personalized, or made-to-order home products
• Clearance, discounted, or final sale items
• Items damaged due to improper installation, misuse, or customer negligence
• Items returned after the 30-day return window

3. How to Start a Return

To initiate a return, please contact our customer support team with your order number and return reason:

Support Email: ruthmartin835@outlook.com

Once your return request is reviewed and approved, we will send you detailed return instructions.

4. Return Shipping & Address

Customers are responsible for return shipping fees unless the item arrived defective, damaged, or we shipped the wrong product. We recommend using a trackable shipping method to avoid lost return packages.

Official Return Address: 14714 JADE GLEN CT, SUGARLAND, TX 77498, United States

We do not accept returns to any other address. Any unauthorized return shipments will not be processed.

5. Inspection & Refund Processing

All returned items will be inspected upon receipt. If the return meets our eligibility requirements, we will approve your refund within 3–5 business days. Refunds will be issued to your original payment method.

Please allow additional bank processing time (5–10 business days) for the funds to reflect in your account.

6. Damaged & Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos/videos of the issue and packaging. We will arrange a replacement or full refund at no extra cost after verification.

7. Exchanges

We only offer exchanges for defective or wrong items. Standard customer remorse returns are eligible for refund only, not free exchange.

8. Policy Updates

We reserve the right to update this return policy at any time. Changes will take effect immediately upon posting on our website.

9. Contact Us

For any questions about returns, refunds, or product issues, please reach out to our support team: Email: ruthmartin835@outlook.com